At Asil Shopping , our goal is to provide you with the best online shopping experience. To ensure your satisfaction, our policies are designed to offer maximum convenience and transparency.
Refunds
Refunds are typically processed within 7-14 business days after we receive and inspect the returned item. The refund will be credited to the original method of payment.
Exchanges
All items are carefully inspected and securely packaged by our team before shipping to ensure they reach you in perfect condition. As a result, to prevent intentional damage and returns, exchanges will not be accepted if the seal on the item has been opened.
Gifts
If your item was sent as a gift, the gift credit will be applied to the person who made the purchase. If the item is returned, the refund will be issued to the purchaser’s account.
Shipping returns
We offer you the opportunity to return items within 30 days of receiving your order if you are not satisfied. To return an item, the following conditions must be met:
The item must be unused, clean, and in the original condition in which it was received.
The item must be in its original packaging.
Since fashion and apparel items are size and style-specific, we recommend confirming the correct size before making a purchase.
Items that cannot be returned:
Worn or used clothing.
Jewelry and watches with opened packaging or boxes.
Items that are damaged or have been altered.
Return Process: To initiate a return, please contact our support team. After your request is confirmed, return instructions will be provided. Please note that the cost of return shipping is the responsibility of the customer.
Need help?
If you haven’t received your refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still haven’t received your refund, please contact us.
